Privacy Policy
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Effective Date: October 2024
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The Australian Chicken Salt Company ("we", "us", or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Personal Information We Collect
We may collect the following types of personal information:
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Contact Details: Name, address, email address, and phone number.
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Transaction Information: Order details, payment information, and billing address.
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Website Usage Data: IP address, browser type, pages visited, and other analytical data.
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Communication Records: Emails, phone calls, and other correspondence with our customer service.
2. How We Collect Personal Information
We collect personal information in various ways, including:
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Directly from You: When you place an order, subscribe to our newsletter, or contact us.
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Automatically: Through cookies and similar technologies when you use our website.
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Third Parties: From payment processors and delivery services involved in your transactions.
3. Purpose of Collecting Personal Information
We collect your personal information for the following purposes:
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Order Processing: To process and fulfill your orders, including delivery and payment.
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Customer Service: To respond to your inquiries, complaints, and feedback.
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Marketing Communications: To send you promotional offers and updates if you have opted in.
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Website Improvement: To analyze website usage and enhance user experience.
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Legal Compliance: To comply with legal obligations and protect our rights.
4. Disclosure of Personal Information
We may disclose your personal information to:
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Service Providers: Third-party companies that assist with payment processing, shipping, and marketing.
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Legal Authorities: If required by law or to protect our legal rights.
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Business Transfers: In the event of a merger, acquisition, or sale of assets.
We do not sell or rent your personal information to third parties for their marketing purposes.
5. Overseas Disclosure
Your personal information may be disclosed to service providers located overseas, including but not limited to providers in [insert countries if known]. We take reasonable steps to ensure that these providers comply with the APPs or are subject to laws offering similar protection.
6. Security of Personal Information
We take reasonable measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:
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Secure Servers: Storing data on secure servers with encryption.
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Access Controls: Restricting access to personal information to authorized personnel.
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Regular Audits: Conducting regular security assessments and updates.
7. Access and Correction
Accessing Your Personal Information
You have the right to request access to the personal information we hold about you. To make a request, please contact us using the details provided below. We will respond within a reasonable time frame, usually within 30 days.
Correcting Your Personal Information
If you believe that any personal information we hold about you is incorrect or incomplete, you have the right to request a correction. We will take reasonable steps to amend your records promptly.
8. Cookies and Website Analytics
We use cookies and similar technologies to enhance your browsing experience and collect website usage data. You can adjust your browser settings to refuse cookies; however, this may affect website functionality.
9. Direct Marketing
We may use your personal information to send you promotional materials. You can opt-out of receiving these communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
10. Complaints and Inquiries
If you have any concerns or complaints about how we handle your personal information, please contact us:
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We take all complaints seriously and will respond promptly, aiming to resolve any issues within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be effective when posted on our website. We encourage you to review this policy periodically.
Contact Us
For any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us:
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By using our services or website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.