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Shipping and Returns

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Effective Date: October 2024

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Shipping Policy

Domestic Shipping within Australia

  • Processing Time: Orders are typically processed and dispatched within 1-2 business days after payment confirmation.

  • Delivery Time: Estimated delivery times range from 3-7 business days, depending on your location within Australia.

  • Shipping Charges: Shipping costs are calculated at checkout based on the weight and destination of your order.

  • Order Tracking: Once your order has been dispatched, you will receive a confirmation email with tracking information.

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Delays and Issues

  • Unforeseen Delays: Delivery times are estimates and may be affected by factors beyond our control, such as postal delays or public holidays.

  • Customer Support: If you experience significant delays, please contact us at hello@australianchickensalt.com.au

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Returns Policy

At the Australian Chicken Salt Company, we are committed to your satisfaction. If you encounter any issues with your order, please review our returns policy below.

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Eligibility for Returns and Refunds

  • Opened Food Items with Broken Seals: Any opened food item with a broken seal is eligible for a refund.

  • Contact Period: Customers must contact us within 7 days of receiving the product to initiate a return or report any order-related issues.

  • Individual Assessment: All cases will be assessed on an individual basis to ensure a fair resolution.

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How to Initiate a Return

  1. Contact Us: Reach out to our customer service team within 7 days of receiving your order.

  2. Provide Details: Include your order number, a description of the issue, and any relevant photos.

  3. Follow Instructions: Our team will guide you through the return process.

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Conditions for Returns

  • Original Packaging: Products should be returned in their original packaging whenever possible.

  • Proof of Purchase: A valid proof of purchase is required for all returns and refunds.

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Refunds

  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Method of Refund: Approved refunds will be processed to your original method of payment within 5-7 business days.

  • Shipping Costs: Shipping costs are non-refundable unless the return is due to our error.

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Australian Consumer Law

This policy is in addition to your statutory rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

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Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receipt:

We will arrange for a replacement or refund as appropriate.

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Contact Us

For any questions or concerns regarding our Shipping and Returns Policy, please contact us via email: hello@australianchickensalt.com.au​

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By placing an order with the Australian Chicken Salt Company, you agree to the terms of this Shipping and Returns Policy.

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